Customer Protection

Refund & Warranty Policy

Transparent 30-day returns, $0 restocking fee, and our 1-year craftsmanship warranty.

At Fairway Fort™, customer satisfaction and vehicle fitment accuracy are our top priorities. We offer a transparent, customer-first 30-Day Return & Refund Policy alongside our 1-Year Limited Craftsmanship Warranty.

1. 30-Day Return Window & Test-Fitting Policy

You have 30 calendar days from the date of parcel delivery to inspect and clean test-fit your Fairway Fort accessories.

Clean Test-Fitting Permitted: Clean test-fitting on your golf cart is permitted solely to verify model and dimensional compatibility. Items showing road use, grass, grease, outdoor weather exposure, pet hair, wear, or permanent damage are not eligible for preference-based returns.

Returned items must be in clean, like-new condition with all original packaging, cinch straps, buckles, and storage bags included.

2. Restocking Fee ($0.00 USD)

No Restocking Fee ($0.00 USD): We do not charge any restocking fees, repackaging fees, or hidden administrative charges on returned items.

3. Return Shipping Costs

• Defective, Damaged, or Incorrect Item Sent: If the product arrives damaged in transit, defective, or if an incorrect model was sent, Fairway Fort covers all replacement costs or return shipping upon photographic verification.
• Customer Preference / Voluntary Return: If you change your mind, ordered the wrong size by mistake, or no longer need the item, the customer is responsible for actual return shipping postage to our designated returns inspection facility in China.

4. Designated Return Warehouse Address & RMA Protocol

To ensure your return is tracked and processed without delay, all returns require an authorized Return Merchandise Authorization (RMA) number before dispatch.

Step-by-Step Return Instructions:
Step 1: Email our customer support team at support@fairwayfort.com with your Order Number (#FF...) and cart make, model, and year. For damage or fitment issues, please attach 2–3 clear photos.
Step 2: Our support desk will respond within 12 to 24 business hours with an authorized RMA number and complete return packing instructions.
Step 3: Package the item securely and ship it to our designated returns inspection facility:
Recipient: Fairway Fort Returns Dept (RMA Required)
Address: Room 302, No. 16, Changchun 7th Street, Futian Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China
Postal Code: 322000
Please Note: Parcels returned without an authorized RMA code or sent to non-designated addresses cannot be processed.

5. 1-Year Limited Craftsmanship Warranty

Fairway Fort™ stands behind the durability of our products with a 1-Year Limited Craftsmanship Warranty covering seam tearing, zipper failure, buckle breakage, and material manufacturing defects under normal parked residential golf cart usage.

Warranty Exclusions:
• Damage caused by highway open-trailer towing or operation exceeding normal golf cart speeds (storage covers are engineered for parked storage, not transit).
• Physical punctures or tears caused by sharp cargo, pet claws, or vandalism.
• Normal aesthetic fading resulting from prolonged seasonal outdoor UV exposure.

6. Refunds Processing Time

Once your returned parcel is delivered to our inspection facility and checked (typically within 1 to 2 business days of arrival), we will notify you via email.
• Approved refunds are credited to the original payment method (Credit Card, PayPal, Apple Pay).
• Please allow 3 to 7 business days for the credit to reflect on your financial statement depending on your bank or credit card issuer.

7. Model Exchanges

Need a different model or fitment (e.g. Club Car Precedent vs. DS, or standard 2-passenger vs. 4-passenger extended roof)? Contact us at support@fairwayfort.com. We will gladly help coordinate an exchange to ensure your cart is properly protected.