30-Day Fitment Trial

Refund & Warranty Policy

Transparent return terms, model compatibility guarantee, and straightforward customer resolution.

1. Eligibility for Returns

To be eligible for a standard return under our 30-Day Satisfaction Policy:

• Clean Test-Fitting Permitted: Clean test-fitting is completely permitted solely to verify model and dimensional compatibility on your golf cart. Items showing road use, grass, grease, outdoor weather exposure, pet hair, wear, or damage are not eligible for preference-based returns.
• The item must include all original packaging, straps, and accessories that accompanied the order.
• A receipt, order confirmation number (#CA...), or proof of purchase must be provided with your request.

2. How to Start a Return

To start a return or exchange, please contact us at support@fairwayfort.com with:

1. Your Order Number (e.g., #CA1089).
2. The specific reason for return (e.g., sizing discrepancy, preference change).
3. If reporting a fitment or defect issue, please attach 2–3 clear photos showing the cart make/model and the fitment on your seat cushion or canopy.

Once your request is approved, our support team will provide the appropriate return authorization number (RMA) and designated return instructions. Items sent back to us without prior authorization cannot be accepted.

3. Return Shipping & Restocking Fees

Defective, Damaged, or Incorrect Items: If you received an item with manufacturing damage, incorrect sizing, or a defect, Fairway Fort covers all replacement costs or provides a full refund upon verification.

Customer Preference / Order Change: If you purchased by mistake, changed your mind, or selected an incompatible cart model contrary to our sizing matrix, the customer is responsible for return postage to our designated returns inspection facility. We do not charge any hidden restocking fees.

4. Refund Processing

Once your returned parcel is received and inspected at our facility, we will send an email notification confirming receipt. If approved, your refund will be processed immediately to your original payment method (Stripe, Visa, MasterCard, Apple Pay, PayPal). Please allow 3 to 7 business days for your financial institution to post the credit to your account.

5. 1-Year Limited Craftsmanship Warranty

Fairway Fort™ stands behind the durability of our products with a 1-year limited warranty against material tears, strap detachment, and seam unraveling under normal residential golf cart usage. This warranty does not cover:

• Damage caused by trailering on public highways at excessive speeds.
• Physical punctures caused by sharp cargo, pet claws, or vandalism.
• Normal aesthetic fading resulting from prolonged seasonal outdoor UV exposure.